Special Assistance Requests

At Steven Best’s Smoky Mountain Theater, we are committed to providing an accessible and enjoyable experience for all our guests.

If you or someone in your party needs special assistance or an accessibility accommodation for an upcoming performance, please complete the request form below or contact us using one of the options provided.

How to Submit a Request

• Online: Complete the form below with your name, email address, performance date, show name, and the specific assistance requested.
• Email: Steven@SmokyMtnTheater.com
• Text Message: 865-856-1117
• In Person: Visit our theater box office to complete a request form.

If you need assistance making a request, please call our box office at 865-856-1117. Our staff will refer your request to theater management for documentation and follow-up.

Advance Notice for Special Arrangements

For accommodations requiring advance coordination, such as American Sign Language (ASL) interpreters or other specialized communication services, we kindly request at least 14 days’ advance notice whenever possible.

Advance notice helps us coordinate with qualified service providers and make appropriate arrangements.

Requests received with less than 14 days’ notice, including requests made on the day of a performance, will still be reviewed and accommodated to the extent possible.

Wheelchair Accessibility

Our theater is wheelchair accessible, with accessible seating available throughout the theater. Advance notice is appreciated but is not required for wheelchair-accessible seating.

Request Confirmation

All requests requiring outside services or special arrangements are reviewed and coordinated by theater management.

If a request is submitted by a travel agency or another representative, we may contact the guest directly to confirm the specific accommodation needed.

Submitting a request does not mean an outside service has already been scheduled. Our management team will follow up regarding arrangements.

We appreciate your assistance in providing accurate information so we can best accommodate your needs.

Complete Your Request Below

Please include the show name, performance date and time, number of guests requiring assistance, and the specific accommodation requested in the message section of the form.

Thank you for choosing Steven Best’s Smoky Mountain Theater!